k3334 Privacy Policy — How We Collect, Use, and Protect Your Personal Data

k3334 is an international online gaming and sports betting platform operating at k3334.io and serving players in the Bangladesh market. For the purposes of this Privacy Policy, k3334 is the data controller responsible for the personal data you provide when using our platform. Our platform offers cricket betting, live casino games, slots, handball, racing, and a range of other gaming products, all accessible via local payment methods including bKash, Nagad, Rocket, and Upay.

If you have any questions about how k3334 handles your personal data, you may contact our support team at any time using the contact details set out in Section 15 of this Policy.

k3334 collects the following categories of personal data in connection with your use of the platform:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, national ID or passport number	Account registration, age verification, KYC compliance
Contact Data	Email address, mobile phone number, residential address	Account communications, security alerts, support
Financial Data	bKash/Nagad/Rocket wallet number, bank account details, transaction history	Deposit and withdrawal processing, fraud prevention
Technical Data	IP address, device type, browser type, operating system, session tokens	Platform security, fraud detection, service optimisation
Usage Data	Pages visited, games played, bets placed, session duration, click patterns	Service improvement, responsible gaming monitoring
Communications Data	Support chat transcripts, email correspondence, feedback submissions	Customer support, dispute resolution, quality assurance
Verification Documents	Copies of government-issued ID, proof of address, payment method screenshots	KYC verification, withdrawal approvals, anti-fraud checks

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data for identification purposes, or health data unless specifically required to fulfil a responsible gaming obligation (for example, a self-exclusion request).

k3334 collects personal data through the following means:

• Direct submission: Data you provide when creating an account, completing KYC verification, making a deposit or withdrawal, contacting support, or submitting feedback.
• Automated collection: Technical and usage data collected automatically when you access the platform, through cookies, server logs, and similar tracking technologies (see Section 9).
• Third-party sources: Identity and fraud-check data received from payment processors, identity verification providers, and financial crime screening services where applicable.
• Payment providers: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank when you complete a deposit or withdrawal.

k3334 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to open and manage your account, process deposits and withdrawals, settle bets, and deliver the services described in our Terms & Conditions.
• Legal obligation: Processing required to comply with applicable anti-money laundering laws, know-your-customer requirements, age verification obligations, and requests from competent authorities.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing for optional marketing communications, where you have provided explicit consent. You may withdraw consent at any time by contacting our support team.

k3334 uses your personal data for the following purposes:

• Creating, verifying, and managing your k3334 player account.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks.
• Verifying your identity and age in accordance with our know-your-customer process.
• Detecting, investigating, and preventing fraud, money laundering, and other criminal activity.
• Monitoring gameplay patterns to identify signs of problem gambling and deliver responsible gaming interventions where appropriate.
• Providing customer support and resolving disputes or complaints.
• Sending transactional communications such as deposit confirmations, withdrawal notifications, and security alerts.
• Sending promotional and marketing communications where you have provided consent to receive them.
• Improving the design, functionality, and performance of the k3334 platform through aggregated usage analysis.
• Complying with applicable laws, regulations, and requests from lawful authorities.

k3334 does not sell your personal data. We may share your data with the following categories of recipients only where necessary and proportionate:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank receive transaction data necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and anti-fraud service providers who help us verify your identity and screen for financial crime risk.
• Game providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive limited technical data necessary to deliver their games on our platform.
• IT and hosting providers: Cloud infrastructure and security service providers who store and protect platform data under strict confidentiality obligations.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory direction, k3334 may disclose personal data to law enforcement agencies or other competent bodies.
• Professional advisors: Legal counsel, auditors, and compliance consultants who are bound by professional confidentiality obligations.

All third-party recipients are required to implement appropriate technical and organisational security measures and to process personal data only for the purposes for which it was shared.

Some of the third-party service providers used by k3334 are located outside Bangladesh. Where personal data is transferred internationally, k3334 takes steps to ensure that an adequate level of protection is maintained, including through contractual safeguards with the recipient. By using the k3334 platform, you acknowledge that your personal data may be transferred to and processed in countries outside your country of residence.

k3334 retains personal data for the following periods, after which data is securely deleted or anonymised:

• Account data: Retained for the lifetime of your account and for a period of five (5) years following account closure, to meet anti-money laundering record-keeping requirements.
• Transaction data: Retained for five (5) years from the date of the transaction.
• KYC verification documents: Retained for five (5) years from the date of verification or account closure, whichever is later.
• Support communications: Retained for two (2) years from the date of the last interaction, unless the matter is subject to ongoing dispute resolution.
• Technical and usage logs: Retained for up to twelve (12) months for security and performance monitoring purposes.
• Marketing consent records: Retained for as long as you remain opted in, plus six (6) months following withdrawal of consent.

Where retention is required by law beyond these periods, k3334 will comply with the applicable statutory requirement.

k3334 uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies may be set when you visit k3334.io:

• Strictly necessary cookies: Essential for the platform to function. These enable login sessions, security tokens, and core navigation. They cannot be disabled without impairing platform functionality.
• Performance and analytics cookies: Used to collect aggregated, anonymised data about how players use the platform — such as which pages are visited most frequently and how long sessions last. This data is used to improve the platform experience.
• Functional cookies: Used to remember your preferences, such as language settings and game preferences, to personalise your experience on return visits.
• Fraud detection cookies: Used to identify unusual activity patterns, protect against bot traffic, and support our security and anti-fraud systems.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the k3334 platform. k3334 does not use third-party advertising or retargeting cookies.

As a data subject, you hold the following rights in respect of your personal data held by k3334. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request:

k3334 will respond to all data subject requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further two months, in which case we will notify you of the extension and the reason for it.

The k3334 platform is strictly for individuals aged 21 and above. k3334 does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been submitted by or on behalf of a minor, we will immediately delete that data and close the associated account. If you believe that a minor has created an account on the k3334 platform, please notify us immediately at [email protected].

k3334 recommends that account holders with children in their household make use of parental control software to prevent minors from accessing online gambling platforms, including k3334.io.

k3334 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS encryption for all data in transit between your device and our servers.
• Encryption at rest for sensitive stored data including identity documents and financial records.
• Access controls that limit data access to authorised personnel on a need-to-know basis.
• Regular security assessments, vulnerability scanning, and penetration testing of platform infrastructure.
• Multi-factor authentication requirements for internal administrative access to player data systems.
• Staff training on data protection obligations and security best practices.
• Incident response procedures that govern the detection, containment, and notification of data breaches.

While k3334 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You play an important role in keeping your account secure by maintaining a strong, unique password and reporting any suspicious activity promptly.

The k3334 platform integrates third-party game content from providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may collect limited technical data (such as your session identifier and game activity) in order to deliver their games. Each provider operates under its own privacy policy and data processing agreements with k3334.

The k3334 platform does not embed third-party social media plugins, advertising trackers, or external analytics scripts that would allow third parties to profile your browsing activity across the web. Any third-party integrations on the k3334 platform are limited to the services necessary to operate the platform.

k3334 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via email notification or a prominent notice displayed on the platform. The effective date at the top of this page will be updated to reflect the date of the most recent revision.

Your continued use of the k3334 platform following the effective date of any amendment constitutes your acceptance of the revised Policy. k3334 recommends reviewing this page periodically. If you do not agree with any change, you may request account closure as described in our Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by k3334, please contact our support team:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, 365 days a year
• Response Time: We aim to acknowledge all privacy-related enquiries within 24 hours and provide a full response within 30 days